Account Managers Keep Customers Happy and Buying
Happy, successful customers stay with your products and buy more. So, why do so many companies stop communicating with their users after the sale is done?
KnowledgeTree helps account managers discover the collateral and information they need to keep customers successful. Well-timed implementation tips and best practice guides help your champion look like a champ. And that means better adoption and more upsell of your products.
Use Collateral that Makes Customers Successful
Your customers need great content to keep them engaged and successful. That means enabling your champion and users with best practice guides, implementation tips, ROI calculators, and other content that helps them grow. KnowledgeTree surfaces great content at the right time for your customers to keep them happy, productive, and on-board.
Matched to Prospect’s Needs
Identify content that matches your customer’s product, geography, sales stage, and other element. You’re always communicating the right message. All without struggling through hundreds of search results.
Collateral in Salesforce.com and Mobile Devices
Keep on top of all of your account management by discovering relevant content directly from Salesforce.com and your iPad and iPhone. KnowledgeTree matches collateral to your existing customers’ records – no more searching for collateral.
Use Collateral that Works
Account managers want to equip their customers with proven collateral. They want sales and enablement materials that are proven to make customers successful. KnowledgeTree surfaces content that makes your customers happy – right in Salesforce.com and your mobile device. As account managers review their clients, KnowledgeTree recommends great, relevant content.
Know Which Content Helps
Each piece of collateral works with different kinds of customers. KnowledgeTree helps account managers understand when to use specific content and to learn which content leads to more upsell. So account managers always send customers the most effective content.
See What Colleagues Use
Account managers see how current each piece of content is and when it should be used. And they can view suggestions from peers about when to use specific pieces of collateral for different kinds of customers.
Use the Best Collateral
When account managers have the right collateral on hand they can get the right messages to customers. But when content is hidden in a content management tool sales can’t communicate effectively. KnowledgeTree enables account managers to share the most effective collateral with customers.
Share Content with Customers
Give customers the collateral they need to be effective – without leaving your mobile tool or the Salesforce.com interface. That means you can send accounts great information fast.
Access Your Content Anywhere
Stay always connected to your content from anywhere. Secure, cloud-based and mobile access means your content is ready when you are.