Careers at KnowledgeTree

Location: Cape Town, South Africa
The Role: Manage and build out the KnowledgeTree Inside Sales Team

• Manage our growing team of sales executives;
• Implement and refine sales processes and tools;
• Sell subscriptions to KnowledgeTree products;
• Manage sales administration systems including our SugarCRM database.

The Person:

• At least one year's experience in a leadership position in a software product sales organization;
• Strong organizational and project management skills;
• Strong academic track record;
• Imaginative;
• Customer oriented.

The Role: Help manage our range of products throughout their lifecycle and contribute to the marketing communications around these products.

• Work with senior management team to position products;
• Champion and protect the brand;
• Define and monitor key metrics that indicate the success of ongoing marketing initiatives;
• Help execute an annual promotional calendar;
• Develop both online and print marketing material;
• Alongside engineering, support and sales, liaise with open source community;
• Help manage relationships with creative firms, PR agencies and online advertising practitioners.

The Person:

• One year's experience in Product Marketing;
• Exposure to commercial aspects of software product development;
• Exposure to online marketing;
• Exposure to open source software and the commercial open source industry;
• Able to formulate plans and persuade others to support them;
• Imaginative;
• Customer oriented;
• Strong organizational and project management skills;
• Strong academic track record.

Location: Cape Town, South Africa
The Role: Sell subscriptions to KnowledgeTree products

• Manage organizations who’re evaluating KnowledgeTree through the sales process;
• Provide support to organizations who’re evaluating KnowledgeTree (e-mail, telephone);
• Respond to enquiries in a professional, friendly and informative manner;
• Update sales administration systems

The Person:

• At least one years experience in Technology Product Sales;
• Strong organizational and project management skills;
• Strong academic track record;
• Imaginative ;
• Customer oriented.

Location: Cape Town, South Africa
The Role: Provide product support to existing and prospective customers

• Provide email and telephonic product support for existing customers;
• Liaise with engineering team to resolve support issues;
• Provide support to organizations who are evaluating KnowledgeTree (pre-sales support);
• Respond to customer support tickets in a professional, friendly and informative manner;
• Update support issue tracker.

The Person:

• At least one years experience in Technology Product Support;
• Strong Windows or Linux Operating System exposure;
• Strong organizational and project management skills;
• Strong academic track record;
• Imaginative;
• Customer oriented.

The Role:

• Build and manage internal operational systems as well as systems utilized by our customers and community
• Build and manage internal development platforms, ranging from continuous integration and development servers to virtual machine servers.
• Build and manage external community systems (website, blogs, wikis, issue trackers, forums) and our ecommerce presence.
• Build and manage external clustered and virtual server environments.
• Manage and operate enterprise business continuity and security procedures.
• Help devise budgets for infrastructure.
• Provide monthly management reports on internal and external networks infrastructure.

The Person:

• At least 3 years experience managing Linux servers in mission-critical environments, preferably with exposure to Linux clustering technologies.
• Experience with Apache, Squid, MySQL, OpenLDAP.
• A strong competency with TCP/IP networking and network diagnosis
• A strong awareness of network security with demonstrated competencies in Linux firewall and VPN (IPSec, PPTP) technologies.
• Experience with server virtualization technologies such as XenSource would be beneficial
•  An understanding of network and server capacity planning principles.
•  A demonstrable competency in scripting technologies for UNIX
•  A Computer Science or equivalent university degree will be viewed in a favorable light.
•  Vendor certifications (RHCE, SCO ACE, MSCE) will be viewed in a favorable light.
•  Excellent people skills;
•  Prepared to travel.

The Role: Work with a strong and talented engineering team to build out functionality on the engineering roadmap, help define the engineering roadmap and drive product innovation.

The Person:

•  At least 2 years enterprise application development experience using C# and Microsoft's .Net Framework and Visual Studio.Net, preferably in a GUI/WinForms environment;
•  Windows Shell Integration and Microsoft Office Add-in experience would be a plus;
•  At least 2 years enterprise solution development experience with another object orientated language such as C++ and Java and preferably in a Windows GUI environment;
•  A Computer Science or equivalent university degree;
•  Strong oral and written communication skills, problem solving skills, and excellent attention to detail;
•  Self-starter who works well independently and in teams, and who can work under continual deadlines;
•  Flexibility and confidence to work in a small company's development environment;
•  Experience with formal development and testing methodologies;
•  Excellent people skills;
•  Public speaking (to a technology audience) experience would be a plus;
•  Prepared to travel.

The Role: Work with a strong and talented engineering team to build out functionality on the engineering roadmap, help define the engineering roadmap and drive product innovation.

The Person:

•  A passion for Open Source and a deep understanding of Open Source licensing and technologies
•  At least 2 years PHP development, preferably with a focus on performance and scalability
•  At least 1 year of MySQL development
•  User interface and AJAX development would be a plus
•  Python experience would be a plus
•  Strong familiarity with Apache
•  Strong familiarity with Linux/UNIXes
•  Familiarity with Windows
•  At least 2 years of other development experience in one of the following C++, C, C#.Net, Java
•  Experience with formal development and testing methodologies
•  Excellent people skills
•  Public speaking (to a technology audience) experience would be a plus
•  Prepared to travel