Commercial Support

KnowledgeTree Support is provided by a professional support team backed by the software and system engineers who have designed and built the product. We provide you with the help you need as promptly as your business needs require.

As a KnowledgeTree subscriber, maintaining your business continuity is important to us. Our support team is dedicated to providing innovative solutions to your document management needs.

KnowledgeTree subscribers receive a complete package of priority support from installation through to implementation and integration advice. Whether you want to implement KnowledgeTree as a standalone application, integrate it with your other business applications or extend functionality with custom plug-ins, save yourself time and energy by consulting the professional team who has built the application.

In addition to our varied support offering, our support engineers also respond within guaranteed response times to help you get the most from your investment.

KnowledgeTree subscribers enjoy the following benefits

• Guaranteed response times
• KnowledgeTree Certified stack installers, optimized for performance
• Migration support
• KnowledgeTree patches between quarterly releases - any issue you do find can be resolved quickly.
• Advice and support with integration projects
• Advice and support with extending KnowledgeTree functionality through the development of plug-ins
• Upgrade support
• Support when configuring KnowledgeTree
• Support with Performance and Tuning

Choose a support level that suits your organization's needs

* Business hours defined as 08h00 – 17h00 GMT weekdays

Our support infrastructure also allows you insight into our issue tracking system so that you can log and track the resolution of issues.

Please note that we do not provide support for KnowledgeTree Community Edition. Community support resources may be found on the KnowledgeTree Community Page.