Support and FAQs

Looking for answers? Read the FAQs or search the KnowledgeBase

KnowledgeTree offers different types of support based on the version of our product that you currently use.

KnowledgeTree Online Offering
 

  • Starter, Professional, Team and Company Customers (including all users of the free trial) — Web-based support is available through the Get Satisfaction portal where you can post questions, refer to previously answered questions and offer input.

    Cloud Support

  • Enterprise Customers — You receive both web-based and phone support. Log an issue online, or contact your account manager for additional assistance.

    Log an issue online

KnowledgeTree On-premise and KnowledgeTreeLive

KnowledgeTree Community edition

  • The Community Edition is not officially supported by the company. However, you may post your questions in the KnowledgeTree forum and community members may be able to assist.

    • Community forums

If you are unsure which level of service you fall into please call us at 1 877.900.0350 or send an email to support@knowledgetree.com. To view current system health click here